Privacy Policy

Effective Date: January 1, 2026

Nguyen Family Investments ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it.

Information We Collect

We may collect the following information when you interact with our services:

  • Name
  • Phone number
  • Email address
  • Property or account information
  • Communication preferences (email or SMS)
  • Messages sent to or from our system related to service requests or account updates

How We Use Your Information

The information we collect is used solely to:

  • Communicate with you regarding work orders, service requests, and account-related notifications
  • Respond to inquiries and provide customer support
  • Maintain accurate records related to your account or tenancy

SMS Communications

If you opt in to receive SMS messages, we will use your mobile number only for the purposes described above. Message frequency varies based on your activity and service requests. All SMS is tenant-initiated. The management team may reply to tenant-initiated messages only to coordinate resolution. No promotional, marketing, or bulk outbound messages are sent.

You may opt in through any of the following channels: (a) the online opt-in form at https://thenguyens.info/sms-opt-in.php, (b) by initialing the SMS-consent clause in your lease agreement at signing, or (c) by checking the SMS-opt-in box inside your tenant portal account. Consent is not a condition of tenancy. You may reply STOP at any time to opt out.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information Sharing

We do not sell, rent, share, or distribute your personal information to third parties for:

  • Marketing purposes
  • Promotional campaigns
  • Any use unrelated to our direct communication with you

Your information is only accessible to authorized personnel or service providers strictly necessary to operate our communication systems.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, or disclosure.

Your Choices

You may opt out of SMS communications at any time by replying STOP. You may also contact us to update or correct your information.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Email: matt@thenguyens.info

Phone: (626) 480-7371