SMS Terms & Conditions

Program Name

Nguyen Family Investments — Tenant Notification and Work Orders

Program Description

This program enables tenants to contact Nguyen Family Investments property management via SMS to report maintenance issues, ask questions about their lease or unit, or communicate with the management team regarding their tenancy. By opting in, you agree to receive SMS messages related to:

  • Work order updates
  • Service notifications
  • Account or property-related communications

All SMS is tenant-initiated. The management team may reply to tenant-initiated messages only to coordinate resolution. No promotional, marketing, or bulk outbound messages are sent.

Message Frequency

Message frequency varies depending on your interaction and service requests.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

How to Opt In (Call to Action)

End users may opt in to receive SMS messages from Nguyen Family Investments through any of the following channels. Each method captures the user's name, mobile number, the consent statement, and a timestamp; we retain these records as proof of consent.

  1. Online opt-in form. Visit https://thenguyens.info/sms-opt-in.php and complete the form. The page presents the program description, message frequency, message-and-data-rates disclosure, opt-out instructions, and links to this SMS Terms & Conditions page and our Privacy Policy. The user enters their full name and mobile number and must check a separate, un-pre-checked consent box that states: "I authorize Nguyen Family Investments to send me SMS text messages at the mobile number above, including work order updates, service notifications, and account-related communications. I understand message and data rates may apply, and I can reply STOP to unsubscribe at any time."
  2. Lease agreement. At lease signing, tenants may initial an SMS-consent clause in their lease that contains the same consent language and program disclosures.
  3. Tenant portal. After creating an account at thenguyens.info, tenants may check an SMS-opt-in box inside their profile settings.

Consent is not a condition of tenancy or of any purchase. We do not buy, rent, or share opt-in lists with third parties, and we do not send marketing, promotional, or bulk messages.

Opt-Out

You may opt out of SMS communications at any time by replying STOP. Once you opt out, you will no longer receive SMS messages unless you re-enroll.

Help

For assistance, reply HELP or contact us using the information below.

Support Contact Information

Email: matt@thenguyens.info

Phone: (626) 480-7371

Privacy

Your information will be handled in accordance with our Privacy Policy.

View our Privacy Policy